ICA*.log, *PCU*.*, *dump*.*, files under the user %temp% might be required.After Firefox crashes, the Mozilla Crash Reporter window will appear. Documents, video clips, screengrabs, crash dumps, anything that can help. If you can replicate the issue, please attach a video. Steps to replicate: (Try to keep under 10 steps, removing all the unnecessary steps.) Legacy or Regression? (Is this something that always worked that way (Legacy) or stopped working at some point (Regression)? If so, can you identify which version this was working on?) This could help in cases where it is a hardware or driver-specific issue.
#Windows crash report file location driver#
Printer selected, name and driver version, if at fault: Input device(s) used which seems to alter/cause a change in behavior (e.g., tablet, digital pen, touch screen, trackpad, scanner, mouse, keyboard, webcam, etc.): Here is the type of information we need and will be asked to provide:
However, we need your help, and each instance is different and needs to be reported to Tech Support via our website by Creating a support ticket here ( ) Once you have crash dumps, some steps, product version, and other information as seen in the template below the development team at Corel can try to see in debug mode where the crash occurs and potentially address it. Repeat the preceding steps for any additional user report that needs to be added to the ticket Give the file a meaningful name and save it on the Desktop. Select all the crash dump info on the right using (⌘+A) and then copy it using (⌘+C)
Select the latest crash dump file (it is sorted by date/time). Go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Ĭlick once on LocalDumps on the left side pane.įollow these steps to create a crash report on the macOS and attach it to a ticket.Ĭlick on the Applications (or Shift+⌘+A).
#Windows crash report file location windows#
Hit Windows Key+R (run command) type regedit, click OK. To revert back to Windows prior to setting the registry These files can be easily compressed using WinZip or 7-Zip to make them 4 to 5 times smaller. Note: Only send files pertaining to Corel. Now each time you encounter a crash, a *.dmp file is created in "C:\CrashDumps.WER".
reg extension.ĭouble-click the file, click Yes, and Yes again to add the information to the registry. This method must be used carefully and methodically, each step of the way, because playing with the registry can cause irreversible problems.Ĭreate a folder called CrashDumps.WER at the root of C:\ (for example, C:\CrashDumps.WER)Ĭreate a text file called crashed_dumps.reg on your desktop. If you are computer savvy, you can change registry entries so that any error report (not just Corel) gets generated in a specific folder as crash dumps. WER reports are not as detailed as the crash dumps and are not as helpful to Dev to find the source of the problem(s). These reports, when sent to Microsoft, are accessible to Corel and are reviewed periodically. The reports are automatically sent to Microsoft (if the customer has agreed to it during their Windows installation otherwise, the files are kept only locally). Corel is committed to fixing 100% of crashes but we need details, reproducible steps, files, general information, and error reports.īy default, Windows creates WER reports (Windows Error Reports) in C:\ProgramData\Microsoft\Windows\WER\ReportArchive.
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